As part of the Office of Student Affairs, the HUB’s Student Care Coordinators connect students to a broad network of resources, support services and programs that address the academic, personal and social needs of students.
As part of the HUB team, serve as the primary point of contact for cases initiated within the University's Early Alert System, monitoring and responding to student cases as assigned.
Collaborate with students referred through the University's Early Alert System via regular meetings to design and implement proactive strategies to help students define their academic and personal goals. Monitor students' day-to-day progress and share opportunities and resources to help them connect with the university community.
Identify student needs and coordinate support resources for students by collaborating with Academic Deans, Departments and other campus partners to expedite resolutions.
Facilitate student access to community resources. Assist students with initial contact with social support networks.
Assist with the development and maintenance of a database of referral resources and community services, inclusive of website and social media platforms.
Develop, implement and assess programs that address student-identified obstacles such as finances, food and housing insecurities and other life skills.
Support campus health promotion efforts that enhance the student's well-being.
Document all information and communication in the University's Navigate system.
Serve as an active member of the University's Behavioral Intervention Team.
Provide relevant training regarding resources, referrals and support to campus partners.
Provide education about resources, referrals and support to faculty, staff, parents and external community partners.
Develop and distribute appropriate marketing materials.
Participate in programming sponsored by the Office of Student Affairs and other campus partners when appropriate.
Perform other duties as assigned.
Master's degree in counseling, social work, higher education, educational psychology or a related field.
Minimum one year experience in a higher education or comparable setting working with students in a counseling, mentoring or advisory role.
Excellent interpersonal, oral and written communication skills.
Possess the ability to interact effectively with a diverse group of students, faculty, administrators and staff.
Ability to function independently and as part of a team.
Able to work non-standard hours as required, including evenings and weekends.
Two or more years of experience in a higher education or comparable setting working with students in a counseling, mentoring or advisory role.
Experience in the design and implementation of educational workshops, programs and services.
Skills relevant to establishing and maintaining successful partnerships with students, student organizations, parents, faculty and staff, administration and community stakeholders.
Ability to compile, manipulate and analyze statistical program data and generate reports.
Ability to utilize a variety of electronic media.
Position will remain open until filled.