Student Complaints

Services for Distance Learners

Have Questions?

Daniel Gonzalez, Ph.D.
Director, Extended Campus
Phone: 504-280-7133
Email: online@uno.edu

The University of New Orleans is committed to its students, both on campus and online. To ensure our online students have access to all of the student services the university provides, contact staff in our support units are ready to assist you. Whether it is through accessing services available over the web, through the use of our face-to-face video conferencing software, Adobe Connect, or just over a phone call with a friendly voice, our staff is available to assist you with your needs. The following is a list of the most common student services accessed by distance learners, but for further assistance or any questions with student services for distance learners, please contact Dr. Daniel Gonzalez, Associate Director of Online Learning.

Academic Advising

For distance learners, advisors for every online degree program within the university are available via e-mail, phone, and video conference. Advisors assist you in scheduling classes and ensuring your degree progress. To contact your advisor and schedule an appointment visit Getting Started.

Bookstore

The UNO bookstore and its services are fully online and the bookstore provides textbooks, merchandise, technology, and apparel. Distance learners can visit at UNO Bookstore.

Career Services

Career Services helps students explore career options by identifying, clarifying and pursuing your career goals. These services, many of which can now be accessed online, include résumé and cover letter writing and review, mock interviewing, professional skills development, networking opportunities, on-campus recruiting events, career fairs and the coordination of internships and experiential education opportunities.

For more information call Career Services at 504-280-6225 or visit career.uno.edu.

Counseling Services

UNO Counseling Services staff can assist distance learning students in identifying appropriate services to address their mental health concerns within the limits of our knowledge of services in their area, and up to the limits of state and federal law and within the guidelines of professional ethics. Additionally, distance learning students can access any and all information and materials available on the UNO Counseling Services website including information about emergency mental health resources. Due to licensure requirements, state and federal laws and codes of ethics, Counseling Services does not provide Internet, e-mail, or other electronically-based counseling, therapy or referrals, and may not be able to provide referral services to students who reside outside of Louisiana.

For more information, call Counseling Services at 504-280-6683

Counseling Services' Website | Online Counseling Resources | Emergency Mental Health Resources

Financial Aid and Scholarships

The University provides financial aid (grants, loans, work-study) and scholarships (academic and departmental) to degree-seeking students in both traditional and fully online degree programs. There is no separate application for these awards.  Whether you are a traditional student or a distance learner, when you apply for admission you are automatically considered for scholarships. To apply for financial aid, you must submit the FAFSA (Free Application for Federal Student Aid) at www.fafsa.ed.gov

For more information call 504-280-6686 or visit finaid.uno.edu.

First Year Advising

First Year Advising (FYA) is dedicated to fostering the academic growth and development of all first year students, both on campus and online. Operating from a student centered approach and a collaborative effort, FYA provides sound academic advising, models best practices, mentors incoming freshmen and welcomes new students into the UNO community.

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First Year Experience

First Year Experience, within the Office of Enrollment Services, strives to aid in the transition of first year students to the University of New Orleans. For distance learners, most, if not all, of our services and programs can be made available to you without having to even set foot on campus.

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New Student Orientation

If you are enrolled in a fully online degree program, or otherwise classified as a Extended Campus student, the Office of New Student Orientation has an orientation available for those who are unable to attend an on-campus orientation.

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NetTutor

NetTutor is a free, 24/7, comprehensive online tutoring service for UNO students. All tutors are experts in course content, and are trained to help you succeed in your course work. During sessions, tutors will help you work through problems and give you hints if you get stuck. Don't have time to chat with a tutor? You can leave a question, and a tutor write to you with an answer. When you have time to review the tutor’s response, you can view your question and ask any follow-up questions that you may have. NetTutor will be available as a part of most Moodle course sites beginning in the Spring 2018 semester; if you don’t see it, ask your instructor. For more information on NetTutor, contact the Learning Resource Center at 504.280.7053.

Student Health Services

All students are eligible for free, general medical services at a comprehensive medical clinic staffed by physicians, nurses and health educators.  Services include basic first aid, physical and gynecological exams, STD testing, birth control, treatment of minor ailments as well as maintenance of chronic illnesses.  Health insurance is also available for a modest premium. 

For more information call 504-280-6387 or visit studenthealth.uno.edu.

Student Involvement & Leadership

The Office of Student Involvement and Leadership (SIL) is committed to providing programs and opportunities through which students may become meaningfully involved in campus life. In fact, many of their services and programs can now be accessed online.

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The Earl K. Long Library

The Earl K. Long Library has a variety of resources and services specially designed to support distance
education faculty and students at the University of New Orleans. The library is open seven days a week during the semester and students have remote access to library resources and services 24/7 through the library’s webpage.The librarians at Earl K. Long Library are available to provide personalized research assistance and to partner with teaching faculty in providing instruction on the use of library resources.

For more information call 504-280-6355 or visit the Earl K. Long Library Extended Campus website.

Learning Resources

The Writing Center, Math Tutor Center and other Study Centers across campus are excellent resources for students needing help in writing, math, and a range of other subjects like Foreign Language, Sciences, Liberal Arts and Business. For distance learners, online tutoring for writing and instructional videotapes are also available. 

For more information call 504-280-7054 or visit lrc.uno.edu.

The Office of Disability Services

The Office of Disability Services (ODS) provides qualified students with disabilities with equal access and reasonable accommodations appropriate to their disability. For distance learners, the university’s main learning management system is Moodle, which complies with all major international standards in the area of accessibility.   More information on Moodle and its development can be found on the Moodle website. Distance learning students who need to request accommodations must first provide documentation of their disability to ODS and discuss accommodation needs with a staff member.

For information on ODS services for distance learners call 504-280-6222 or visit ods.uno.edu.

The Office of International Students and Scholars

The Office of International Students and Scholars provides comprehensive immigration advising, programming, and support services to all international students and faculty and their dependents. We work with faculty and administrators to build friendship agreements with foreign universities, and we assist international student organizations in planning activities such as International Night and cultural events.

For more information call 504-280-6021 or visit oiss.uno.edu

The Office of Veterans Affairs

Educational assistance programs are available to military personnel and their dependents or spouses.  For information related to GI Bills and VA Vocational Rehab call 504-280-6992.  For information related to Tuition Assistance call 504-280-6504. 

For information related to National Guard tuition exemptions call 504-280-6686 or visit Office of Veteran Affairs website.

Information Technology

Information Technology provides key enterprise services to UNO students, faculty, and staff. IT provides support for Academic Computing, Administrative Computing, Servers and Networks, User Training and Support, and Telephony.

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