UNO Cares

Academic Early Alert System

Have Questions?

Student Success Counselors typically handle cases by last name.

Contact a Student Success Counselor

UNO Cares is the University of New Orleans Academic Early Alert System that is managed by our First Year Experience Team. The Early Alert Program connects students of all levels with a Student Success Counselor that is concerned about the student’s academic, personal, and social success. Our team provides resources, personal guidance, and advice when students are having difficulty with assignments, attendance, or participation in any of their classes. Providing assistance early in the semester is very important to students’ success in their collegiate career. Our Student Success Counselors will contact students (via e-mail & phone) if a professor or staff member informs us that they may be having trouble. This academic early alert system helps to identify students from across the institution at all levels, not just our first year student population.


What to do if you receive a UNO Cares notice?

It is important that you follow up with the Student Success Counselor who sent you the alert and schedule a meeting to discuss a course of action to get back on track for a successful semester. In addition, our staff encourages you to reach out to your instructor who submitted the alert. Even if the situation has been previously resolved, please respond to the email so we can ensure you’re back on track. We are here to help you find solutions.

Faculty & Staff

How do I submit a UNO Cares Early Alert?

Faculty members can submit a UNO Cares through WebSTAR.

  • Go to WebSTAR 
  • Main Menu 
  • Self Service 
  • Faculty Center 
  • My Schedule 
  • See text box in top right hand corner “UNO Cares: Academic Early Alert”

    We encourage faculty members to submit an alert only after they have been in contact with their student (either through e-mail or meeting).

Staff members that would like to notify a Student Success Counselor can do so by contacting First Year Experience. Please be aware that situations may vary, but Student Success Counselors will keep instructors updated on progress as they deem to be appropriate.  Due to the high level of cases Student Success Counselors manage, in addition to their many other job responsibilities, the following process has been designed:

First & Second Year Students

  • E-mail notification sent to student encouraging them to meet with their instructor or Student Success Counselor (faculty member will be BCC'ed on this email)
  • Phone call to students' preferred numbers
  • Final e-mail notification sent to student
  • Should you wish to follow up regarding the outcome of a specific case, please send an e-mail to the Student Success Counselor assigned to the case (determined by last name).

Junior, Senior, Graduate Students

  • E-mail notification sent to student encouraging them to meet with their instructor, Student Success Counselor, or representative from their College