IT Basic Helpdesk Coordinator - 2


DEPARTMENT

OTS Technical Services Contract – Helpdesk


POSITION SUMMARY


RESPONSIBILITIES

• Basic Printer Setup & Troubleshooting.
• Computer systems and printer data wiping.
• Computer systems imaging.
• End-User General Troubleshooting Support.
• Participate in UNO IT Support Contract On-Call Rotation.
• Other tasks as directed.


REQUIRED QUALIFICATIONS

• Associates Degree, or 3 years of IT experience in lieu of Associates degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Excellent problem solving/troubleshooting skills.
• Two of the following 4 industry recognized certifications
o CompTia IT Fundamentals – Proctored Exam
o CompTia A+ Certification – 800 or 900 Series
o Windows 10 – Configuring Windows Devices
o HDI Desktop Support Technician


DESIRED QUALIFICATIONS

• Experience with Windows based operating systems including installation, system administration and troubleshooting.
• Experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches and servers.
• Experience with Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint.
• Customer service experience.
• Professional experience with LDH information systems or programs utilized by the department.
• Relevant industry certifications in addition to those required for this position.


SALARY

Commensurate with qualifications and experience.


DATE POSTED


CLOSING DATE

Position will remain open until filled. To assure full consideration, applications should be received by April 9, 2017.


POSITION NUMBER

4555

APPLY NOW

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Important Notice

The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.