Pharmacy Support – Coordinator 1


Medicaid Technical Services Contract


(1 position located in Baton Rouge)


• Troubleshoot incoming pharmacy calls from Medicaid recipients and providers through the use of LMMIS, MMIS, and LaPRIMS. • Educate callers on LA Medicaid pharmacy benefit billing and compliance policies. • Research solutions to resolving callers’ problems and clearly communicate any viable options and/or solutions. • Route and transfer non‐pharmacy calls to the appropriate departments. • Track and log calls as required. • Provide assistance as needed to Pharmacy Program Pharmacists and Pharmacy Support Supervisor, including, but not limited to, performing mail‐outs, data entry, provider calls, information requests and policy and programmatic research. • Conduct special data analysis projects pertaining to the pharmacy program as requested. • Conduct periodic reviews of pharmacy claims to assess adherence to Medicaid program policies and procedures. • Resolve customer and provider relations issues. • Perform Fiscal Intermediary duties such as processing financial recoveries from providers and processing drug manufacturer payments. • Other tasks as directed.


• Bachelor’s degree. • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. • Excellent analytical skills, effective organizational and time management skills. • Great attention to detail and follow up, and verbal/written communications skills.


• Master of Public Health, Master of Health Administration, or other advanced degree. • Minimum 3 years of professional experience managing projects. • Experience in presenting information to technical and non-technical audiences. • Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support. • Supervisory experience. • GPC, CAPM, PMP, PgMP, PMI-PBA, PMI-ACP, PMI-SP, Lean Six Sigma, or other relevant industry related certifications and familiar with the phases of Project Management methodology.


Commensurate with qualifications and experience.




Position will remain open until filled. To assure full consideration, applications should be received by August 8, 2017.




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The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.