Application Support and Training – Coordinator 2


OTS - IT Support Contract


(1 Position Located in Baton Rouge) DHH Technical Services Contract – IT Application Support & Training


• Provide technical support by diagnosing technical problems and identifying appropriate solutions through research. • Develop and maintain internal department documentation. • Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to DHH and UNO contract employees. • Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana. • Assist in course development of special topics as defined by state officials. • Manage the Learning Management System content, serving all of DHH. Evaluate training programs and assesses technical training needs for DHH and contract employees by survey, interview and participant evaluation; Provides follow up support and further training. • Adhere to and communicates policies, rules, and regulations relating to technology use. • Assist in setup and support at various workshops and conferences. • Prepare required administrative forms associated with travel and material requisition for trainings. • Research educational resources for internal use. • Audit and update LMS user account information and runs ad-hoc reports as needed for DHH management. • Take lead role with pressing unit matters and work with unit supervisor to address properly. • Take lead role in training new unit employees. • Work with unit supervisor and Project Management to develop and implement testing plans for new software development. • Supervise student workers and graduate assistants in an efficient manner. • Other tasks as directed.


• Bachelor’s degree. • Minimum 1 year of professional experience with training or content development. • Excellent analytical skills, effective organizational and time management skills. • Great attention to detail and follow up, and verbal/written communications skills. • Previous experience in public speaking, presentations and/or training environments.


• Advanced degree. • Minimum 2 years of professional experience with training or content development. • Professional experience with DHH information systems or programs utilized by the department. • Professional experience with the video creation software Articulate Storyline. • Customer service experience. • MOUS, ACE, MCT or other relevant industry certifications.


Commensurate with qualifications and experience.




Position will remain open until filled.




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Important Notice

The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.