LaHIPP – Coordinator 2


Medicaid Support Contract – LaHIPP


1 position located in Baton Rouge


Provide enrollment assistance and HIPP/Premium Assistance program information over the phone to Medicaid eligible recipients and their family members.
• Verify, document and investigate the presence of health care coverage for Medicaid recipients and their families.
• Assist in the identification of members that may qualify for the HIPP/Premium Assistance program.
• Assemble and review periodic production reports.
• Provide customer service to include high volume of phone work answering questions and other inquiries regarding the HIPP/Premium Assistance program.
• Perform data entry to include accurate and timely entry of information.
• Obtain and/or verify all items related to eligibility and enrollment into the HIPP/Premium Assistance program.
• Complete maintenance of active cases during open enrollment and premium review for check processing to assist with maintaining the revenue and program growth.
• Attend and participate in required meetings and trainings.
• Assist supervisors with the review of other eligibility employees' work to ensure that work is completed per the required guidelines.
• Assist supervisors with training and providing support to new and other staff in the office.
• Perform a quality control review of subordinates' work.
• Develop long and short range plans for staff organization, training, and equipment needs.
• Conduct an annual performance evaluation for each subordinate, setting future goals and strategies.
• Conduct recruitment, selection, training, supervision, and professional development of assigned staff.
• Other tasks as directed.


• Bachelor's degree, or 6 years of professional work experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Minimum 1 year of administrative support, customer service or call center experience.
• Minimum 1 year of professional experience working with insurance.


• Bachelor's degree.
• Advanced degree.
• Supervisory experience
• Medical billing knowledge, health care terminology or similar math related experience.
• Professional experience in health care field, Medicaid/CHIP eligibility, or Medicaid program support.
• Minimum 2 years of administrative support, customer service or call center experience.
• Minimum 2 years of professional experience working with insurance.
• Professional experience in health care field or Medicaid program support.
Relevant industry certifications.


Commensurate with qualifications and experience.



Position will remain open until filled. To assure full consideration, applications should be received by February 1, 2017.




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The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.