LaHIPP Outreach Coordinator 1


Medicaid Technical Services Contract


(1 Position located in Baton Rouge)


• Assess the needs and interests of current and future patient populations. • Work with DHH management and LaHIPP Department lead in creating, implementing, and marketing a LaHIPP outreach plan. • Maintain relationships with collaborative LaHIPP partners and cultivate new ones. • Assemble LaHIPP literature for marketing. Build and maintain professional relationships with key community partners and patient resources. Become the recognized contact person for community-based organizations. • Seek outreach and community awareness/presentation opportunities. • Develop and implement outreach activities to diverse patient populations to generate interest in LaHIPP services. • Collect and report statistical information for reporting purposes. • Attend and coordinate conferences and meetings • Assist LaHIPP Department with patient enrollment activities. • Provide enrollment assistance and HIPP/Premium Assistance program information over the phone to Medicaid eligible recipients and their family members. • Verify, document and investigate the presence of health care coverage for Medicaid recipients and their families. • Assist in the identification of members that may qualify for the HIPP/Premium Assistance program. • Assemble and review periodic production reports. • Provide customer service to include high volume of phone work answering questions and other inquiries regarding the HIPP/Premium Assistance program. • Perform data entry to include accurate and timely entry of information. • Obtain and/or verify all items related to eligibility and enrollment into the HIPP/Premium Assistance program. • Complete maintenance of active cases during open enrollment and premium review for check processing to assist with maintaining the revenue and program growth. • Attend and participate in required meetings and trainings. • Other duties as required.


• Bachelor's degree, or 6 years of professional work experience in lieu of degree. • Excellent analytical skills, effective organizational and time management skills. • Great attention to detail and follow up, and verbal/written communications skills. • Ability to connect with others and network to create strong business relationships. • Public speaking and presentation skills. • Proficient in Microsoft Office programs.


• Advanced Bachelor’s degree. • Advanced degree. • Medical billing knowledge, health care terminology or similar math related experience. • Administrative support, customer service or call center experience. • Professional experience working with insurance. • Professional experience in health care field or Medicaid program support.


Commensurate with qualifications and experience.




Position will remain open until filled. To assure full consideration, applications should be received by October 10, 2017.




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Important Notice

The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.