Application Support & Training – Coordinator 1

(Position Located in Baton Rouge)

POSITION #: 0291

DEPARTMENT: Medicaid Technical Services Contract – Application Support & Training


Provides technical support by diagnosing technical problems and identifying appropriate solutions through research. Assists in setup and support at various workshops and conferences. Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to DHH and UNO contract      employees. Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana. Manages the Learning Management System content, serving Louisiana Medicaid and Application Center staff. Develops and maintains internal department documentation. Assists in      course development of special topics as defined by state officials. Adheres to and communicates policies, rules, and regulations relating to technology use. Researches educational resources for internal use. Audits and updates LMS user account information and runs ad‐hoc reports as needed for DHH management. Other tasks as directed.


Bachelor's degree. Excellent analytical skills, effective organizational and time management skills.


Advanced degree. Minimum 1 year of professional experience with technical training or content development. Professional experience with DHH information systems or programs utilized by the department. Previous      experience in public speaking, presentations and/or training environments.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: For full consideration, applicants should submit a cover letter, resume (including salary requirement), 3 business letters of recommendation, and a copy of official transcripts to Janet Claxton at with the job title in the email subject line.

DATE POSTED: January 23, 2014

CLOSING DATE: Position will remain open until filled. For full consideration, applications should be received by February 9, 2013.

The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.