IT Helpdesk - Supervisor

(1 Position Located in Baton Rouge)


POSITION #: 0286

DEPARTMENT: OTS Technical Services Contract – Helpdesk

CORE RESPONSIBILITIES:
• Manage and report on daily activities within the Helpdesk unit.
• Manage the PC helpdesk activities statewide.
• Meet with agency administrators, vendors, and other personnel to discuss and resolve operational problems, plans, and other administrative issues.
• Provide guidance, coordinate training, and evaluate performance of subordinate support staff.
• Assist User Support Manager in developing long and short range plans for staff organization, training, and equipment needs.
• Assist in the selection, acquisition, and coordination of installation of computer systems for LAN/WAN/enterprise systems.
• Develop standards, procedures, and best practices to ensure efficient and effective division operations.
• Oversee purchasing operations for LDH and work directly with LDH ARM to fulfill all purchasing requests.

REQUIRED QUALIFICATIONS:
• Bachelor Degree.
• Minimum 3 years of professional experience in IT industry.
• Minimum 1 year of experience in a supervisory role.
• Customer service experience.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Excellent problem solving/troubleshooting skills.

DESIRED QUALIFICATIONS:
• Advanced degree.
• Minimum 4 years of professional experience in IT industry.
• Minimum 2 years of experience in a supervisory role.
• Additional supervisory IT and/or customer service experience.
• Professional experience with DHH information systems or programs utilized by the department.
• A+, Network+, HDI, MCTS, MCSE, MCITP, Strategic Planning, ITIL, Process Improvement or other relevant industry certifications.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter, resume (including salary requirement), a copy of transcripts (if applicable) and 3 letters of reference to Mark Smith at UNO.Jobs@LA.gov with the job title in the email subject line.

DATE POSTED: May 15, 2017

CLOSING DATE: Position will remain open until filled. To assure full consideration, applications should be received by May 26, 2017.

All applicants will be considered for employment without regard to retirement status and without regard to an applicant's having previously accused the UL System Board or any of its universities of unlawful discrimination. Retirement status shall not be considered in the hiring process by any University in the UL System.
The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.