IT Basic Helpdesk Coordinator - 2


(1 Position Located in Baton Rouge)


POSITION #: 4555

DEPARTMENT: OTS Technical Services Contract – Helpdesk

CORE RESPONSIBILITIES:
• Basic Printer Setup & Troubleshooting.
• Computer systems and printer data wiping.
• Computer systems imaging.
• End-User General Troubleshooting Support.
• Participate in UNO IT Support Contract On-Call Rotation.
• Other tasks as directed.

REQUIRED QUALIFICATIONS:
• Associates Degree, or 3 years of IT experience in lieu of Associates degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Excellent problem solving/troubleshooting skills.
• Two of the following 4 industry recognized certifications
o CompTia IT Fundamentals – Proctored Exam
o CompTia A+ Certification – 800 or 900 Series
o Windows 10 – Configuring Windows Devices
o HDI Desktop Support Technician

DESIRED QUALIFICATIONS:
• Experience with Windows based operating systems including installation, system administration and troubleshooting.
• Experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches and servers.
• Experience with Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint.
• Customer service experience.
• Professional experience with LDH information systems or programs utilized by the department.
• Relevant industry certifications in addition to those required for this position.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter, resume (including salary requirement), a copy of transcripts (if applicable) and 3 letters of reference to Mark Smith at UNO.Jobs@LA.gov with the job title in the email subject line.

CLOSING DATE: Position will remain open until filled. To assure full consideration, applications should be received by April 9, 2017.

All applicants will be considered for employment without regard to retirement status and without regard to an applicant's having previously accused the UL System Board or any of its universities of unlawful discrimination. Retirement status shall not be considered in the hiring process by any University in the UL System.
The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.