IT Helpdesk – Coordinator 1

(2 Positions - Located in Baton Rouge)

POSITION #: 288 & 7241

DEPARTMENT: DHH Technical Services Contract – IT Helpdesk


Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations,Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video

REQUIRED QUALIFICATIONS: Bachelor's degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills.


Advanced degree. Minimum 1 year of professional experience in IT field. Experience with Windows based operating systems including installation, system administration and  troubleshooting. Experience with:
     Various computer hardware, which includes: PCs, laptop & printers.
     MFPs; routers, switches and servers.
     RightFax; Active Directory; Exchange; SharePoint.
Customer service experience. Professional experience with DHH information systems or programs utilized by the department: A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter and resume (including salary requirement) to Mark Smith at with the job title in the email subject line.

DATE POSTED: February 19, 2013

CLOSING DATE: Position will remain open until filled. For full consideration, applications should be received by

March 4rd, 2013.


The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.