Pharmacy Support – Coordinator 1

Position Located in Baton Rouge

POSITION #: 7775

DEPARTMENT: Medicaid Technical Services Contract


Troubleshoot incoming pharmacy calls from Medicaid recipients and providers through the use of LMMIS, MMIS, and LaPrims.Educate callers on LA Medicaid pharmacy benefit billing and compliance policies.Assist with disbursing and reconciling manufacturer payments.Research solutions to resolving callers' problems and clearly communicate any viable options and/or solutions to problems.Track and log calls as required.Assist in analyzing drug rebate claims level detail and disputes.Route and transfer non‐pharmacy calls to the appropriate departments.Document all rebate productivity efforts in relation to resolving manufacturer disputes in addition to any monies recovered.


Bachelor's degree.Excellent analytical skills, effective organizational and time management skills.


Minimum 1 year of professional customer service experience.Professional experience in health care field or Medicaid program support.

SALARY: Commensurate with qualifications and experience.


For full consideration, applicants should submit a cover letter, resume (including salary requirement), 3 business letters of recommendation, and a copy of transcripts to Rebecca Hebert at with the job title in the email subject line. Unofficial copies of transcripts are acceptable.

DATE POSTED: July 29, 2013

CLOSING DATE: Position will remain open until filled. For full consideration, applications should be received by

August 11, 2013.


The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.