Applications Support & Training – Coordinator 1

(Position Located in Baton Rouge)

POSITION #: 8005

DEPARTMENT: DHH Technical Services Contract – Applications Support & Training


Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.Assists in setup and support at various workshops and conferences.Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to DHH and UNO contract employees.Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.Manages the Learning Management System content, serving Louisiana Medicaid and Application Center staff.Develops and maintains internal department documentation.Assists in course development of special topics as defined by state officials.Adheres to and communicates policies, rules, and regulations relating to technology use.Researches educational resources for internal use.Audits and updates LMS user account information and runs ad‐hoc reports as needed for DHH management.


Bachelor's degree.Excellent analytical skills, effective organizational and time management skills.


Advanced degree.Minimum 1 year of professional experience with technical training or content development.Professional experience with DHH information systems or programs utilized by the department.Previous experience in public speaking, presentations and/or training environments.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter and resume (including salary requirement) to Janet Claxton at with the job title in the email subject line.

DATE POSTED: February 19, 2013

CLOSING DATE: Position will remain open until filled. For full consideration, applications should be received by

March 4th, 2013.


The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.