Eligibility Support – Supervisor

(Positions Located in Baton Rouge)

POSITION #: 8499

DEPARTMENT: Medicaid Support Contract – Eligibility Support


Manage and report on all daily activities within the Eligibility Unit. Perform random quality control reviews of work documents to ensure a high level of integrity of the work output.Ensure that project deadlines are met and provide assistance to subordinate staff regarding daily operation and project issues.Assist in the development of standards, procedures, and best practices, including internal department documentation, to ensure efficient and effective division operations.Assemble and provide statistical measurements to DHH regarding work output and productivity efforts.Act as point of contact to Medicaid personnel regarding current and future Eligibility unit projects and change requests.Assist the agency in conducting needs assessment/consultation for training of eligibility staff.Develop long and short range plans for the Eligibility staff's organization, training, and equipment needs.Disseminate pertinent information to staff through verbal and written communication.Complete special eligibility quality control research projects as assigned by Medicaid.Review changes to Medicaid policy and procedures and disseminate information to staff. This will involve attending meetings with Medicaid staff.Conduct an annual performance evaluation for each subordinate, setting future goals and strategies.Conduct recruitment, selection, training, supervision, and professional development of assigned staff.


Bachelor's degree or 8 years of professional Medicaid eligibility experience in lieu of degree.Minimum 3 years of professional experience working with Medicaid programs, policy and/or eligibility policy.Minimum 1 year of supervisory experience.Excellent analytical skills, effective organizational and time management skills.


Advanced degree.Minimum 4 years of professional experience working with Medicaid programs, policy and/or eligibility policy.Minimum 2 year of supervisory experience.Professional experience in health care field or Medicaid program support.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter and resume (including salary requirement) to Robert Dupont at UNO.Jobs@LA.gov with the job title in the email subject line.

DATE POSTED: April 11, 2013

CLOSING DATE: Position will remain open until filled. For full consideration, applications should be received by

April 26th, 2013.


The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.