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User Training and Support (UTS)

User Training and Support (UTS) provides support for academic and administrative workstations and operates many of the Technology Fee Laboratories around campus. UTS operates from Room 100 of the Computer Center, building #11 of the UNO Lakefront Campus and is directed by Juan Henriquez, Juan.Henriquez@uno.edu. UTS has a number of important teams:

  • Help Desk is located in Room 101T of the Computer Center, building #11 of the UNO Lakefront Campus and is managed by Derek Rodriguez. The UCC Help Desk is available to all UNO faculty, staff, and students with questions and/or problems concerning any of the computer systems supported by University Computing and Communications. To contact the UCC Help Desk: call 504-280-HELP (4357) or e-mail HelpDesk@uno.edu.
  • Desktop Support provides resources to implement departmental workstation projects, supports UCC student computing labs, implements secured & and standardized desktop procedures, provides workstation maintenance/support, maintains purchasing recommendations/procedures and researches emerging technologies for the UNO community. Desktop Support is located in the Computer Center room 112.  This UCC department is available during normal business working hours and is managed by Nick Cutrera (Nick.Cutrera@uno.edu). For assistance call 504-280-1059 or e-mail for support at servicecenter@uno.edu or for purchasing assistance at projectsgroup@uno.edu.
  • Faculty Staff Resource Center (FSRC) is a drop-in computing lab for any UNO faculty or staff. The lab is located in Room CC101-F of the Computer Center, building #11 of the UNO Lakefront Campus and has 18 Intel and 1 Macintosh computers equipped with One LCD Projector, a laser printer, and various multimedia and web software. Faculty and Staff my reserve this lab on a limited basis. To make a reservation, go to:UCC FSRC 101-F Lab Reservation. For a list of current workshops or to register online, visit workshop registration.
  • PeopleSoft Training Lab is a check-out lab located in Science 2062 with 24 Pentium PCs, one Instructor PC, and one LCD projector. The main use for this is PeopleSoft training for end users. Faculty may reserve this lab on a limited basis for class sessions. To make reservations go to: contact psweb@uno.edu or call 280-1263. The PeopleSoft Training website is located http://pstrain.uno.edu/.