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How many passwords do I have?
UNO faculty, staff, and student accounts get a single password for services like Email, LAN, and Workday. When you update your UNO password, it also changes for all of your UNO applications (such as Canvas, Email, and UNO Wifi access, etc.). Remember, IT never ask for your password by email. You won't get emails from us asking for password or account details.
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How do I get my username and password?
Every account has the same username and starting password. New students get this info in a welcome email sent to their personal email. You can also get your username and password by reaching out to the IT Help Desk, either in person, by phone, or through our chat.
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As a student, how do I get my outlook email account, and how do I log into it?
Your email account is automatically created once you have been admitted into the University. You can log into it by typing your username@uno.edu and your LAN password into the correct fields.
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As a faculty/staff member, how do I get my outlook email account, and how do I log into it?
Your email account is automatically created once you have been hired by the University. You can log into it by typing your LAN username and password into the correct fields.
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What should I do if my password has expired or doesn't work?
To change your password, go to our Self-Service Password Reset system reset.uno.edu. You need an alternative email with us to do this. Or, call the IT Help Desk at 504-280-HELP (4357) for help with resetting your password.
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What should I do if my Outlook email account has been locked out?
Please call the IT Help Desk at 504-280-HELP (4357) and we will unlock your account for you.
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How do I change my passwords?
To change your password, go to our Self-Service Password Reset system reset.uno.edu. You need an alternative email with us to do this. Or, call the IT Help Desk at 504-280-HELP (4357) for help with resetting your password. For details on how you can create a secure password for your account, please visit https://www.uno.edu/it/password-guidelines.
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How do I choose a strong password?
Essentially a good password is one that easy to remember, easy to type, and not closely associated with you. There are some guidelines for creating a good password.
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How do I get Library Database passwords?
The UNO Library “PIN” is needed to access your library account to access databases from off-campus and to pay library fees and fines.
What to do If you do not know your Library “PIN.”
Click the RESET MY PIN link and then enter your 7-digit UNO ID number + 00 (example: 123456700). A reset link will be sent to your UNO email account.
https://uno.ent.sirsi.net/client/en_US/uno/changepinpage/SYMWS/DEFAULT/$NStudent permissions for Library resources expire at the end of each semester. Only currently enrolled students have remote access to Library subscription databases.
Questions regarding your PIN? Please email libref@uno.edu.
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I haven't used my UNO account in years, and it is not letting me log in now what should I do?
Please call the IT Help Desk at 504-280- HELP (4357) and we can assist you with information regarding your UNO account.
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How do I find out what my username and password are for WebSTAR?
Need assistance? Our IT Help Desk is here for you. Feel free to drop by in person or give us a call at 504-280-HELP (4357). For your security, we'll ask you to verify your identity before providing any information. We're committed to keeping your data safe and ensuring you get the help you need, efficiently and securely.
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Why does it have to be this long and difficult to create a password?
Our password protocols are aligned with the State of Louisiana's Office of Information Technology and reinforced by Microsoft's stringent requirements. This ensures the utmost security for faculty, staff, and students alike. For a comprehensive overview of UNO's password guidelines, which you're encouraged to follow, kindly visit https://www.uno.edu/it/password-guidelines. Protecting your digital identity starts with strong password practices—let's stay secure together.
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What is Self-Service Password Reset (SSPR)?
The Self-Service Password Reset (SSPR) lets you change your password on your own. You need to link an alternate email or phone number to your UNO account first. Contact the IT Help Desk if you need help setting this up.
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What do I do if my password expired before I could change it?
If you remember your password, you can click here and reset it to a new password. If you do not remember it, please call the IT Help Desk at 504-280-HELP (4357) and we will reset your password for you.
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How many times am I allowed to try a password before the account locks?
After 3 failed attempts, your account will lock.
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What do I do after my account locks because I tried my password too many times?
Please call the IT Help Desk at 504-280-HELP (4357) and we will unlock your account for you.
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If I don't have Self-Service Password Reset (SSPR) should I click on 'Can't access your account' even though my password hasn't expired yet?
To take advantage of the Self-Service Password Reset (SSPR), prior setup is essential. Without this, your next step is to connect with our IT Help Desk. We're here to assist and guide you through any challenges you might face.
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The default password I was given when getting my user account doesn't work, what should I do?
Please call the IT Help Desk at 504-280-HELP (4357) and we will reset your password for you.
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Will I be informed about when my password is going to expire? If so will it tell me how to change it?
When you sign into your email via Microsoft 365 Web Outlook application, a message will show up at the top telling you if your password is about to expire. You'll also get an email when your password has 7 days left.
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Can I have a different password for my outlook email account and my Workday account?
Unfortunately, you cannot. Each time you update your password, it automatically synchronizes across Canvas, Workday, Email, and every other UNO application. Seamless security, in one step.
