Frequently Asked Questions

Yes, housing is available students pursing a graduate degree. 

Graduate students may reside in either Pontchartrain Hall or Lafitte Village. 

Pontchartrain Halls accepts Delgado, Nunez, and Xavier students. Students interested in housing at Pontchartrain Halls will need to send an email to ResidentialLife@uno.edu with their request, home institution, and student ID # to have an account created for them to apply for housing. 

Visit our Apply for Housing page for instructions on applying for each community. 

You may choose your roommate by participating in the Roommate Matching process. Please note: dates for the roommate matching process will be published within the Residential Life app. Students who apply close to the start of the semester may not be able to participate in roommate matching if the process has closed. The Office of Residential Life staff will try to accommodate requests, however roommate requests are not guaranteed if space is not available to complete the request.

  Also, please be sure to complete the supplemental questions on the application about living preferences so that we can better place you in the event we need to assign a roommate.

Please submit your cancellation request via our Pontchartrain Hall Cancellation Form. 

Pontchartrain Halls offers multiple lease types discussed below. The full year option is the most affordable with a discount being given during the summer semester housing for students in full year leases. Students who are not in full year leases must pay the $250 interim housing fee for staying on hall between semesters. 

• Academic Year: The Academic Year Term provides housing beginning  August 12, 2023 and ending May10, 2024.
• Full Year: The Full Year Term provides housing beginning August 12, 2023 and ending at noon on July 27, 2024. Students choosing the full year term may be required to relocate for the summer term depending on space availability and Office of Residential Life projects.
• Fall Only: The Fall Only Term is designed for students completing their course of study at the end of the fall term. This term provides housing beginning August 12, 2023 and ending on December 8, 2023.
• Spring Only: The Spring Only term provides housing beginning January 5, 2024 and ending May 10, 2024.
• Summer Only: The Summer Only term provides housing beginning June 1 and ending at noon on July 27, 2024.

Housing at Pontchartrain Halls is on a first-come, first-serve basis.
There is no deadline, but it is recommended that you submit your application as soon as possible.
Applications cancelled after July 1 will incur an additional late cancellation fee of $50 for fall applicants, January 1 for Spring applicants and May 15 for summer applicants. 

The Office of Residential Life hires for a variety of student positions semesterly including: Resident Assistants, Office Assistants and Desk Assistants. Visit our Resident Assistant page for more details. 

Students are encouraged to purchase renters insurance for their personal property.

The University of New Orleans and the Office of Residential Life is not responsible for potential damage to students' personal property.

Multiple insurance providers offer low cost renter's insurance; students are also encouraged to speak with their parents/ guardians as some homeowners policies may cover residence hall rooms.

Housing rates include the following: 

• All unities: electricity, water, trash removal from designated trash pick-up areas
• Community Kitchens
• Community lounges and activity spaces
• Enhanced programming conducted by Resident Assistants
• Internet Service (both wired and wifi)
• Residential Parking Decal
• Room Rent
• Routine Maintenance
• Safety and Security Measures
• Use of Laundry Facilities

Our physical address is:
UNO Office of Residential Life, Pontchartrain Hall, 2000 Lakeshore Drive, New Orleans, LA 70148. 

Regular mail is not delivered to Pontchartrain Hall. All residents must apply for a postal box at our Campus Mail services. Spring 2023 rental rates for post office boxes are: $20 for 3 months, $30 for 6 months, $40 for 9 months and $50 for 12 months. Check with the Campus Mail Center in the University Center for additional information and to register for your post office box. 

Financial Aid will not pay for your application security deposit. The application fee and security deposit are out of pocket expenses.

Financial Aid may be used towards the cost of your housing and meal plan; please note: tuition costs are paid from your Financial Aid awards first, the remainder may be applied to your housing and meal costs.

Students are encouraged to complete the Title IV Authorization Form on the Bursar's Office website to authorize payments via Financial Aid. 

Students are assigned with roommates of the same biologically assigned gender disclosed on their university application in their suite.
Students may choose to opt in to "Gender Inclusive Housing" in which is discussed in the question below.
Each floor is coed, but each suite is gender specific. Bathroom facilities are provided in each suite.

First year students who live more than 50 road miles from campus are required to reside on campus in either Privateer Place or Pontchartrain Hall for their first year.

Review the full policy at http://new.uno.edu/housing/residency-requirement

All residents living in Pontchartrain Halls are required to have a residential meal plan.

Meal plan options are available at Dining Services.

Residents of Privateer Place and Lafitte Village are not required to have a residential meal plan as their accommodations contain full kitchens in each unit. 

Gender Inclusive Housing suites in Pontchartrain Hall are designed to provide a comfortable housing option for students whose needs are not met by traditional housing options.

Students must opt into gender inclusive housing in order to participate or be assigned to a gender inclusive suite.

Assignments may include a 2 bedroom unit with a shared bath or a 4 bedroom unit with two shared baths. Suite assignment is based on space availability.

The university and staff do not condone the use of this housing option for romantic couples. 

Students are not released from housing agreements due to changes in housing preferences.

To "opt in", all interested students should email their interest in Gender Inclusive Housing to ResidentialLife@uno.edu as Residential Life staff will need to assist with the students' assignment process. 

We have three different types of housing agreements.

1. The semester-only agreement obligates you to move in at the beginning of a semester and move out at the end of the semester. This agreement is billed in one installment prior to move in.
2. Our next type of housing agreement is an academic year agreement. With the academic year agreement, you would move into the hall in August and move out in May. You are required to leave the hall over the winter break unless requesting Winter Break housing. You may leave your items in the hall during winter break if returning for the spring semester. This agreement is billed in installments at the beginning of the Fall and Spring semesters.
3. The third type of housing agreement is a full-year agreement confirming your housing for a full calendar year and is billed in installments at the beginning of the Fall, Spring and Summer semesters. You are required to leave the hall over the winter break unless requesting Winter Break housing. You may leave your items in the hall during winter break if returning for the spring semester. You are not required to vacate the hall during spring to summer break, however you may be required to move rooms due to summer camps and facilities projects. 

Students who have an academic year or semester-only lease may incur an additional $250 holdover fee if staying past their assigned checkout date at the end of their housing term. 

Winter Break Housing Fee is $300 for the Fall 2023- Spring 2024 Winter Break Period. Students will receive additional information about the process for winter break via their university email account. 

Pontchartrain Hall and Lafitte Village communities do feature accessible rooms with roll in showers and additional handles around bathroom features for students needing wheelchair accommodations.

Students are encouraged to coordinate needed requests for disability accommodations with the Office of Disability Services.

Additional information about emotional support animal and service animal policies are available thru Office of Disability Services. 

** Effective March 16, 2022: Visitors are permitted 9 am -11:59 pm Monday-Friday, and 24 hours on Saturday and Sunday.

A visitor is defined as any individual who does not live in the Pontchartrain Halls in which they are attempting to enter. Visitors must be registered via the online Visitor Pass process on the
Residential Life app available at myapps.uno.edu.
 Once in the Residential Life app, the host will select “New Visitor Pass” from the left hand menu.

• The host will create a new visitor pass and find their visitor by searching by their mobile phone number. If the visitor is not in the database, they must complete the visitor registration form available at https://uno.datacenter.adirondacksolutions.com/uno_vrp_prod/new_user.cfm.
• The host must agree to the Visitor Policy Terms to create a new visitor pass.
• Visitors should notify their host of their arrival prior to entering the residence hall. All visitors must check in at the front desk with a photo ID upon arrival, and check-out upon departure. Visitors must present proof of vaccination within 6 months prior or a negative Covid-19 test taken no more than 72 hours prior.
• From the time that they enter the building, visitors are the host’s responsibility. The host must be present with them at check-in and during their entire visit. These steps are important for ensuring a safe and secure environment. Hosts and visitors are expected to be respectful and considerate of other residents and host’s roommates’ study and rest. Residents may be held financially responsible for damages caused by their visitors.

Hosts can also be held responsible through the Office of Student Accountability and Disability Services for any violation of the student conduct and/or Residential Life contract. Visitors must also comply with social distancing and Covid-19 risk reduction campus requirements. Any resident can have their visitor privileges revoked indefinitely for their own and/or visitor’s actions.
Maximum Occupancy of a Suite:

• 4-Bedroom Suite: 8 persons is the maximum occupancy of a 4-bedroom suite.
• 2- Bedroom Suites: 4 persons is the maximum occupancy of a 2-bedroom suite.
• 1- Bedroom Suite: 3 persons is the maximum occupancy of a 1-bedroom suite.

If a resident would like to have an overnight visitor, they must have an overnight visitor pass approved prior to their visitor’s arrival. The overnight guest pass process is available on the Residential Life app. Requests have to be made 72 business hours (8 AM-4:30 PM) prior to the arrival time. All the resident’s roommates must agree to the overnight visitor. Stays longer than 2 days will not be approved. Each resident may have only 1 overnight visitor per night.
Residents may have an overnight visitor no more than 2 nights in a week and 5 nights in a month. Minors (between the ages of 16 and 17) will only be allowed to visit if an approved Minor Overnight Guest form has been completed, signed by the legal guardian and submitted to the Office of Residential Life via email at least 48 hours prior to the visit for approval. Minors are only allowed during the weekend and are not allowed during Mardi Gras Holiday.

How to register a visitor pass

All entry access points to Pontchartrain Halls are card access only.

Front desks are staffed 24 hours to provide additional support and screening of guest access to the halls.

Students IDs are programmed to provide entry to their suite and individual keys are used to access their bedrooms.

Students are encouraged to keep their doors locked at all times as a safety precaution.

University of New Orleans Police frequently patrol the exterior of Pontchartrain Halls and Resident Assistants conduct regular inspections of the halls.

Security cameras are featured in all parking lots, common areas and elevators. 

Minor Overnight Guest Policy (effective 2/15/2019):

To enhance the safety and well-being of our community members, a Permission Form for A Minor As A Guest is required for any individual aged at least 16 or older* visiting a University of New Orleans Residential Life facility without parental or guardian supervision.

Overnight stays for minors are limited to weekends, with the resident accompanying the guest at all times within the residential facility.

During the stay, the guest must adhere to all Residential Life and University of New Orleans policies, and the resident must secure suitemates' approval beforehand.

Please ensure the completed and signed by the minor’s parent or legal guardian form and submitted to the Office of Residential Life via email at least 48 hours before the intended visit.

Please note that minors are restricted from visiting during the Mardi Gras Holiday and the preceding weekend.

Any individual under the age of 16 is strictly prohibited from being in Pontchartrain Halls.

Your cooperation in complying with these guidelines is greatly appreciated.

minor guest policy page

Please check our academic and semester calendar for move-in, move-out, and other important dates.

For Fall and Spring semesters, students will be invited to participate in room self- selection within the Residential Life app where the student reviews available suites within the Residential Life app and select their space. If the student is in a confirmed roommate group, one member of the roommate group may make the assignment for the group. Summer semester room assignments are posted within the Residential Life app in early May.  

ROOMMATE CHANGE REQUESTS
You may place a request to switch roommates through this form. I understand the Office of Residence Life does not accept any requests for relocating a student from a designated room solely based on their discomfort with a roommate's protected status, including race, ethnicity, sexual orientation, gender expression, ability status, age, veteran's status, religious expression, and socio-economic status. If approved, this request is subject to a $75 cleaning fee, including any damages

WAIT LIST
If you would like to be considered for a 2 or 1 bedroom, you can join the waitlist on the Residential Life App. While on right hand side of your home page, click "Room Selection or Roommate Matching," followed by "Waiting List." The wait list fluctuates the entire semester, so we unable to provide a timeline of when you will be offered a room change.

All other questions can be submitted via email to residentiallife@uno.edu.

Yes, while graduate students can live in all three on campus residential communities, most chose to live in our Lafitte Village Graduate and Family housing apartment complex. A majority of the residents within the community are graduate students. 

Yes to both!

Microwaves can be no larger than 300 watts and refrigerators must be less than 5 cubic feet in order to be allowed in the halls. 

Yes! All bicycles must be registered with the Office of Residential Life. Students may submit the request for their bicycle decal through the Residential Life app:

• The decal must be placed in a visible location on the bike.
• Staff conduct regular audits of the Residential Life bicycle racks and remove unauthorized bikes to allow for proper bike storage of resident's bikes.
• Residents are encouraged to purchase a bike lock.
• Approved storage for your bike are only in the bike racks located outside your hall. 

Residential students are required to register their vehicles with the Office of Residential Life EACH semester they live in Pontchartrain Hall.

Students who fail to register their vehicle or who fail to post their decal will receive parking tickets for parking in residential areas.

Students may visit the Parking Office on the second floor of the Computer Center to be issued a residential parking tag. 

Pets are not allowed in Pontchartrain Halls.

UNO is committed to provide for the needs of enrolled or admitted students who have disabilities under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA).

Residents requesting an emotional support animal as an accommodation to reside in their assigned bedroom must submit the request and related documentation to the Office of Disability Services for review and approval prior to moving the animal on campus. The animal will not be allowed to reside in Pontchartrain Halls until approved by the Office of Accessibility Services.  Please contact Accessibility Services for more information.

ResNet is a free high-speed network service available to the residential community of UNO’s main campus. ResNet uses dedicated Ethernet wiring and WiFi connectivity to provide each resident an individual connection to the University network and internet. You can use many devices to connect to the resnet secure network, by simply using our instructions to configure your device’s network settings and entering your UNO student credentials, for gaining ResNet access.

Use the link below to complete registration for your devices to access ResNet within Pontchartrain Halls.  The form is specifically for residents that would like to have a gaming and/or streaming device connect to the ResNet network for use. By completing the form before you arrive to your room, your devices will ready to connect with a few simple instructions. 
 
To complete the form, you will need to provide:
The MAC address for your gaming and/or streaming devices
Your UNO email address.
Your residence hall assignment (Building, Room Number, & Room Letter Assignment) - ex: P. Hall North 124C
Contact Number (mobile phone preferred)
Click Here to Submit the Request Form   
          
Just Want To Connect To The Internet with your Smartphone and/or Computer?
Please visit the UNO's IT website at uno.edu/it/resnet. You will find instructions on how to connect to the ResNetSecure network when you arrive to the residence hall.

If you have any issues accessing the form or completing your request, feel free to contact the UNO IT Help Desk at (504) 280-4357 or email resnet@uno.edu for inquries.

Visit our Packing List Page for an overview of what is recommended to pack.

Your Resident Assistant will assist you and your roommate(s) in a mediation session and it is expected of each resident to respect the community living aspect of Pontchartrain Hall.

If mediation is not successful, then a re-assignment may be considered.

Your Hall Director will review your request for re-assignment after the mediation session is completed. 

Visit Work Orders | The University of New Orleans (uno.edu) for a step by step guide on submitting a work order.